Estonia, along with several other Nordic countries, is consistently ranked as number one in delivering digital public services with high public approval and trust. While the e-Estonian story is widely known, what’s much less recognized is how the country transformed from a society with very low trust to one with high trust in just a decade. In fact, Estonia’s tax administration is one of the most trusted government institutions, second only to those responsible for saving lives.

The unique trust policy and its smart implementation strategy have been the driving forces behind Estonia’s digital transformation, making everything possible. 

Watch the recording of the keynote from FWD50 (November 4–6, 2024, Ottawa, Canada) to hear Andres Raieste, Senior Vice President of the Public Sector at Nortal, explain the radical policies, their impact on society and the economy, and what this means for the future of digital trust.

Andres Raieste

Senior Vice President of Public Sector at Nortal

As a Senior Vice President at Nortal, a leading global government consulting and tech powerhouse, Andres Raieste is responsible for innovation and growth in the public sector across markets. Andres began his career in Estonia, one of the most digitalized countries in the world, and since then has been responsible for many high-impact, large-scale government transformation programs and reforms globally. He has also (co-)authored white papers and other thought leadership pieces on digitalization and public administration.

• White paper: Formula for creating trust in digital government

• Government resilience in the digital age

• Personal Government: A vision for a post-digital era of equitable and sustainable public services

• Proactive public services - the new standard for digital governments